TRANSPARENCY

Complaints Policy

Last updated: July 2026

1. Complaints about our content

If something published on CassinoPulse is incorrect, misleading, or outdated, write to [email protected] with the page link and a description of the issue. We review within 5 business days and apply our Corrections Policy where warranted.

2. Disputes with operators — to be clear

CassinoPulse is an independent editorial publication. We are not an operator, we do not process payments, and we do not mediate disputes between players and bookmakers. We have no power to recover funds, unlock accounts, or intervene in operator decisions.

3. Where to turn in a dispute with an operator

1. The operator's official support — lodge the complaint in writing and keep the reference number

2. The provincial gambling board that licenses the operator (e.g. WCGRB, Gauteng Gambling Board) — each board runs a formal complaints process

3. The National Gambling Board (ngb.org.za) for guidance on the correct jurisdiction

If gambling is affecting your life, call the NRGP on 0800 006 008 (toll-free, 24/7) and see our Self-Exclusion page.